System Architecture Documentation:
• Overview: Describe the overall system architecture, including hardware components, software applications, and their interactions.
• Diagrams: Use diagrams like network diagrams, flowcharts, and data flow diagrams to visually represent the system architecture.
Configuration Documentation:
• Hardware Configurations: Document details about servers, routers, switches, and other hardware components.
• Software Configurations: Record configuration settings for operating systems, databases, applications, and services.
Procedures and Guidelines:
• Installation Procedures: Provide step-by-step instructions for installing and configuring hardware and software components.
• Operational Procedures: Document routine tasks, such as system backups, updates, and monitoring processes.
• Security Guidelines: Outline security best practices, access controls, and policies.
Troubleshooting Documentation:
• Problem-Solving Guides: Create guides for common issues and their resolutions.
• Logs and Alerts: Document how to interpret logs and alerts generated by various systems.
Change Management Documentation:
• Change Requests: Document requests for changes to the system, including justifications and potential impacts.
• Change Implementation Plans: Outline the steps for implementing changes, along with rollback plans.
User Manuals:
• End-User Documentation: Provide documentation for end-users on how to use the systems and applications effectively.
Disaster Recovery and Business Continuity Plans:
• Recovery Procedures: Outline steps for recovering systems and data in case of disasters.
• Backup and Restoration: Document backup schedules, methods, and procedures for restoring data.
Network Documentation:
• IP Addressing: Document IP addresses, subnets, and network configurations.
• Topology Maps: Create maps illustrating the physical and logical layout of the network.
Compliance Documentation:
• Regulatory Compliance: Document compliance with relevant laws, regulations, and standards.
• Security Audits: Record the results of security audits and assessments.
Training Materials:
• Training Manuals: Develop materials for training staff on using and maintaining ICT systems.
• Knowledge Base: Build a knowledge base with articles and FAQs to address common queries.
Version Control:
Document Versions: Maintain version control for all documentation to track changes and updates.
